Frequently Asked Questions
Everything you need to know about your iPlanet experience.
Are all electronics sold on iPlanet covered by a warranty?
Yes, every device purchased from iPlanet comes with a standard 12-month manufacturer warranty. We also offer extended protection plans for accidental damage at checkout.
How long does shipping take for my tech gadgets?
Standard shipping typically takes 3-5 business days. We also offer express overnight shipping for orders placed before 2:00 PM EST, ensuring you get your tech as fast as possible.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item has been opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
Do you offer trade-in credit for old devices?
iPlanet has a robust trade-in program. You can get an instant estimate on our website and receive iPlanet store credit to use toward your next smartphone, laptop, or tablet purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced electronics.
Are the products sold on iPlanet brand new or refurbished?
The majority of our inventory is brand new in original retail packaging. However, we do offer a 'Certified Pre-Owned' section where every device undergoes a rigorous 50-point inspection.